Happy Employees Are Productive
We all know that happy employees are more productive, motivated, and eager to get to work. So what happens if the morale of your cleaning staff has fallen into a slump?
This is not unusual considering the strenuous nature of the job. What is there to get excited about?
Cleaning Staff Play A Key Role
Cleaning staff plays a key role in running, and managing your facility and often their contribution goes unrecognized and underappreciated. They may be quick to be criticized and blamed for poor service but are slow to receive praise for doing an exceptional job.
This can set up an environment of resentment and hostility that is quick to spread among the staff and can cause issues in turnover from a lack of loyalty to the organization and the slow decay of teamwork among the cleaning crew.
Often, facility managers are left to manage shorthanded or with cleaners, and staff that are unqualified and unmotivated.
So how do you keep your cleaning staff motivated and happy?
APPEAL TO THEIR EMOTIONAL NATURE AND MOTIVATE THEM FROM WITHIN
Remember: Motivation always starts with the boss.
Here are four simple ways to improve performance and boost motivation among your cleaning crew:
MAKE THEM FEEL IMPORTANT
- People want to feel appreciated and valued. This is human nature and is a powerful first step in building morale among your staff.
They also want to feel that they are a part of something that is bigger than themselves.
This helps cultivate a sense of belonging to the organization and they are part of a bigger cause. Be open to any suggestions they may offer to improve the efficiency and productivity of the workflow.
This step alone will help foster a greater sense of self-worth within them and will ultimately inspire them to always do their best.
REWARD THEM FOR THEIR ACCOMPLISHMENTS
- Rewarding staff for their accomplishments will go a long way in cultivating enthusiasm and motivation among them.
Of course, the easiest way to recognize exceptional work is through their paycheck. However, most companies are feeling the pinch of budget cuts and a struggling economy and are unable to reward them in this way even if they wanted to.
Instead, they are implementing non-monetary incentive programs to keep staff motivated. Rewards such as prizes, sports tickets, or gift vouchers are powerful in creating positive memories in the workplace and building loyalty to the company.
Often it is the little things that make the most difference. Writing about an employee’s achievements in the monthly newsletter or recognizing their accomplishments during a weekly company meeting can have a more powerful effect on their motivation than through compensation alone.
It makes them feel appreciated, needed, and proud of the work they have done. Most importantly, it motivates them to keep going the extra mile.
SHOW YOUR CLEANING CREW THAT YOU CARE
- Get to know your crew. Do they have family? What are their favorite hobbies and interests? What inspires them to get out of bed in the morning? By getting to know them personally, it shows them that you truly care about them and they are worth getting to know.
Show them love by treating them with respect and dignity, and watch how quickly their responses shift in a kind and considerate way. Be warm, genuine, and appreciative of their contributions to the company. This can change everything.
Screaming at them and treating them as inferior will not build loyalty for you or the company. Remember that negative reinforcement breaks them down. Respect builds them back up.
Treat them how you would like to be treated…with kindness, compassion, and respect. This will help build cohesiveness within the company and will lead to better performance on the job.
- This simple act of showing appreciation for what someone does is often overlooked and is a powerhouse for motivating staff. A simple “thank you” is a potent motivator and will instill a sense a pride and social worth within the recipient.
Francesca Gino, a researcher and professor at Harvard Business School describes what she calls the ‘gratitude effect.’
“Receiving expressions of gratitude makes us feel a heightened sense of self-worth, and that, in turn, triggers other helpful behaviors…”
She goes on to say that expressing gratitude plays an important role in encouraging others to do the same.
Showing genuine gratitude toward your cleaning staff costs you nothing to implement but it leaves them feeling valued and supported. This can positively change how they view you, the company, and themselves. Powerful reasons to say thank you.
If you embrace these simple steps, you will soon discover that encouraging and supporting your cleaning staff in positive and life-enhancing ways will go a long way in cultivating a sense of pride and passion for their work, and in-turn help your facility operate smoothly, and efficiently.